Privacy policy

Last updated 27 October 2026

CUTS ("we", "us") is a barber booking app operated by Marcus Haddad in Sydney, Australia. This policy explains what personal information we collect, why, and what you can do about it. We follow the Australian Privacy Principles in the Privacy Act 1988.

What we collect

• Your mobile number, to create your account and sign you in.
• Your name and, if you choose, an email address for receipts.
• Your usual cut and preferences, so barbers can show you the right price.
• Addresses and the kind of place (for example house or hotel) when you book a barber to come to you.
• Your location while using the app, to show barbers and shops nearby. Only with your permission.
• Bookings, reviews and ratings, including whether bookings were kept or cancelled.
• For barbers: business details (such as your ABN), photo ID and a selfie for verification, your services, prices and hours.

Text messages

We only text you one-time sign-in codes when you ask for one. We don't send marketing texts, and we never sell or share your number for marketing. Your mobile carrier's standard message rates may apply.

How we use it

• To run your account and your bookings.
• To show barbers the details they need for a job. Barbers see your suburb when you request a job, and your full address only after they accept.
• To keep CUTS safe: verifying barbers, preventing fraud and handling disputes.
• To improve the app.

Who we share it with

We don't sell your personal information. We share it only with:

• the barber or shop you book with, as above;
• service providers who run parts of CUTS for us: Supabase (our database, hosted in Sydney), Twilio (sending sign-in codes) and, when payments start, our payment provider;
• authorities, when the law requires it.

Some of these providers may process information outside Australia. We choose providers that protect it to a standard similar to the Australian Privacy Principles.

How long we keep it

We keep your information while you have an account and for as long as we need it for bookings, tax records or disputes. When you delete your account we delete or de-identify your information, except what the law requires us to keep.

Your choices

You can see and change most of your details in the app. You can ask us for a copy of your information, ask us to correct it, or ask us to delete your account by emailing hello@getcutsapp.com. We'll reply within 30 days.

Complaints

If you're unhappy with how we've handled your information, email us first. If we can't fix it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We'll update this page if this policy changes, and tell you in the app about important changes.